Shipping policy

Shipping Rates

Small Package ($0-$44.99) (U.S.): 4.99USD
Large Package ($45+) (U.S.): 6.99USD

International Small Package ($0-$44.99): 12.99USD
International Large Package ($45+): 16.99USD

Canada Small Package ($0-$44.99): 10.99USD
Canada Large Package ($45+): 13.99USD

These are estimated rates. Actual international rates are calculated at checkout. International rates may slightly differ depending on currency exchange rates. Shipping rates may differ on other selling platforms.

We currently ship to Australia, Canada, India, Japan, New Zealand, the Philippines and Singapore. Europe customers, please visit our Etsy Shop.

Order Processing

Please check out with your entire cart or you may be subject to an additional shipping charge. If you need to add to an existing order, please contact us about editing your order. We highly advise against merging orders! Shipping fees are nonrefundable.

Orders typically take 3-5 business days to be processed. Orders placed following a shop update may experience longer processing times due to the sheer volume of orders that tend to be placed all at once. Please contact us at info@geoffreysiu.com for questions on tracking and shipping upgrades.

Orders with Standard shipping include a tracking number for your convenience. Please allow 4-10 days for delivery to all U.S. addresses. Delivery to international addresses may take 4 weeks or more. USPS sometimes prematurely marks packages as delivered. Please allow at least 1 week after your package is marked as delivered before contacting us. 

Missing/ Stolen Mail

USPS sometimes prematurely marks packages as delivered. Please allow at least 1 week after your package is marked as delivered before contacting us.

If you suspect that your package went missing or stolen (no updates on tracking history, package marked as delivered but nowhere to be found, etc), please fill out the "Where is my package?" form and contact us afterwards. Package theft is a federal crime in the United States, so please contact the local authorities to file a police report.

We may not refund or send replacement orders for packages that are marked as delivered on their Tracking History.

Inaccurate/ Incomplete Addresses

Please provide a valid shipping address in full at checkout. Packages lost or returned to us due to inaccurate or incomplete shipping information will be restocked into the shop. Shipping fees and lost packages due to incorrect shipping addresses are non-refundable. Please place another order and we will re-process it.

Damaged Mail

If you believe your order experienced damages from transit, please include the following in your email:

  • Addressee name
  • Order #
  • Photo of all products that arrived
  • Close up of damages
  • Photo of packaging your order arrived in